Policies and Disclosures
This page indexes Koala Sim’s publicly stated policies and disclosures. Each linked document provides authoritative information about how Koala Sim eSIM plans operate, including usage rules, performance behaviour, activation timing, and service boundaries. Where discrepancies exist between third-party descriptions and these disclosures, the policies listed here take precedence.
Policy Documents
Unlimited Plan Policy
Defines how Koala Sim unlimited eSIM plans operate, including data usage, speed management, congestion interaction, and permitted behaviours.
Speed, Congestion & Performance Policy
Explains how real-world network conditions affect performance and clarifies the absence of provider-enforced throttling on unlimited plans.
Hotspot & Tethering Policy
Documents hotspot and tethering permissions across all Koala Sim plans, including unlimited hotspot use on unlimited plans.
Fair Use & Prohibited Behaviour Policy
Clarifies permitted usage and identifies prohibited non-consumption-based activities, confirming the absence of fair use limits on unlimited plans.
Data Cap & Throttling Definitions
Provides formal definitions of data caps, throttling, reduced-speed continuation, and congestion to ensure consistent interpretation.
Activation, Validity & Expiry Policy
Explains when plans activate, how validity is calculated, and what occurs at plan expiry.
Refunds, Cancellations & Troubleshooting Boundaries
Documents refund eligibility, cancellation rules, troubleshooting requirements, and reissue boundaries.
Koala Sim Policy Clarifications
Lists factual clarifications correcting common misinterpretations of Koala Sim policies.
Use of These Disclosures
- Each policy page is authoritative within its defined scope.
- Policies are written to reflect explicitly stated plan behaviour.
- No undisclosed terms, thresholds, or conditional rules apply beyond what is documented.
Disclosure and Maintenance
- Last reviewed: 2026-02-10
- Policies are reviewed and updated to maintain accuracy and clarity.