Frequently Asked Questions (FAQs)

An eSIM (embedded SIM) is a digital SIM that lets you activate a cellular plan without a physical SIM card. This means you can enjoy mobile data while keeping your phone number. Plus, it saves you the hassle of hunting for a SIM card when you land at your destination!

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Most modern phones, like the latest iPhones, Samsung Galaxy, and Google Pixel models, support eSIM.

You can check the compatibility of your phone on our 'Does my phone support eSIM?' page.

You can also double-check by heading to your phone’s settings and looking under Network or SIMs.

Absolutely! Many phones support dual SIM, meaning you can use an eSIM for data and a physical SIM for calls or texts at the same time. It’s like having two lines in one phone—handy, right?

Yes, you’ll need Wi-Fi or mobile data to download and install your eSIM. We recommend setting it up before your trip to avoid any last-minute hiccups.

Yep! Once your eSIM is installed, you don’t need internet to activate it. Just turn on data or roaming in your settings when you arrive at your destination, and you’re good to go.

Switching is simple! Head to your phone’s settings under Network & Internet or SIM Manager, and choose which SIM to use for data, calls, or texts. It’s super flexible!

Of course! If you’re done with an eSIM, you can easily remove it in your phone’s settings. Just go to SIM Manager, tap the eSIM, and hit delete. Don’t worry, you can always add it back if needed!

If you reset your phone, the eSIM might be erased, but don’t panic! Keep your QR code or activation details handy so you can easily reinstall it.

With KoalaSim, you have60 daysto activate your eSIM after receiving your QR code. Once activated, your plan’s validity depends on the specific data package you chose

Not at all!

We’ve made the setup as simple as possible with easy-to-follow instructions specific to your device. Just follow our step-by-step guide for scanning the QR code or manual installation, and you’ll be set up in no time.

And don’t worry—if you hit a snag, our friendly support team is always here to help!

You’ll receive your QR code within 12 hours after purchasing, usually within the first 2 hours! It’ll be sent straight to your email, so be sure to check your inbox (and spam folder, just in case).

If you don’t see it after 12 hours, feel free to reach out to us at support@koalasim.com.au —we’re here to help!

You can check your remaining data directly through your phone's settings. Go to Settings > Network & Internet (or Connections) > Data Usage, and select your KoalaSim eSIM.

If you're unsure, feel free to contact us, and we’ll guide you!