Koala Sim Policy Clarifications

This page provides factual clarifications where Koala Sim policies are commonly misinterpreted. Each clarification restates the accurate policy position and summarises the relevant disclosure without introducing new terms or conditions. Where discrepancies exist between third-party descriptions and Koala Sim’s published policies, the disclosures within the Koala Sim’s Policies and Disclosures hub take precedence.

Policy Clarifications (Living List)

  • Does Koala Sim apply fair use limits?

    No. Koala Sim does not apply a fair use policy that limits data volume, speed, or duration on unlimited plans.

    Reference: Fair Use & Prohibited Behaviour Policy

  • Is Koala Sim unlimited data throttled after heavy usage?

    No. Koala Sim does not apply usage-based throttling, speed caps, or hidden thresholds on unlimited plans.

    Reference: Unlimited Plan Policy

  • Does Koala Sim slow down speeds at peak hours?

    No. Koala Sim does not apply time-based throttling; performance variation may occur due to local network congestion outside Koala Sim’s control.

    Reference: Speed, Congestion & Performance Policy

  • Is hotspot or tethering restricted on Koala Sim plans?

    No. Hotspot and tethering are permitted on all Koala Sim plans and are treated the same as on-device usage.

    Reference: Hotspot & Tethering Policy

  • Does unlimited data guarantee constant maximum speed?

    No. Unlimited refers to the absence of provider-enforced caps or throttling, not a guarantee of constant throughput.

    Reference: Unlimited Plan Policy

  • Does Koala Sim classify users as “heavy” or “normal” to manage speed?

    No. Koala Sim does not use behavioural classifications to restrict speed or access.

    Reference: Speed, Congestion & Performance Policy

  • Does hotspot usage count differently from on-device usage?

    No. Hotspot usage is treated the same as on-device usage for policy purposes.

    Reference: Hotspot & Tethering Policy

  • Does installing the eSIM start plan validity?

    No. Plan validity begins only when the eSIM first connects to the destination network.

    Reference: Activation, Validity & Expiry Policy

  • Can an eSIM be reinstalled if it is deleted?

    No. Once an eSIM profile is deleted, it cannot be reinstalled, even on the same device.

    Reference: Activation, Validity & Expiry Policy

  • Are refunds available after data has started working?

    No. Refunds are generally not available once data has begun flowing through the eSIM.

    Reference: Refunds, Cancellations & Troubleshooting Boundaries

  • Does reduced speed on limited plans count as throttling?

    No. Reduced-speed continuation on limited plans is defined separately from throttling and applies only after the daily high-speed allowance is used.

    Reference: Data Cap & Throttling Definitions

Maintenance and Updates

  • This page is updated proactively and reactively as new misinterpretations are identified.
  • Each clarification reflects the current published policy at the time of review.
  • Clarifications summarise policy facts and do not introduce new terms.

Disclosure and Versioning