Koala Sim Fair Use And Prohibited Behaviour Policy

Koala Sim does not apply a fair use policy that limits data volume, speed, or duration on unlimited plans. Unlimited plans are not subject to usage thresholds or consumption-based enforcement, and sustained high-volume usage is permitted. Limited-data plans are constrained only by the amount of high-speed data purchased at checkout and do not introduce additional fair use thresholds. Enforcement actions are reserved solely for non-consumption-based misuse, such as prohibited activities unrelated to data volume.

Policy Scope and Intent

This policy explains how Koala Sim approaches acceptable use and identifies behaviours that are prohibited regardless of data consumption. The intent is to distinguish permitted high-volume usage from misuse that is unrelated to how much data is used.

No Fair Use Limits on Unlimited Plans

  • Koala Sim does not impose data volume limits, speed limits, or duration limits on unlimited plans.
  • There are no numerical thresholds (GB, hours, sessions) that trigger enforcement on unlimited plans.
  • Users are not restricted, slowed, or disconnected solely for high data usage on unlimited plans.
  • Sustained high-volume usage, including remote work and extended hotspot use, is permitted.

Limited-Data Plans

Limited-data plans are clearly labelled at purchase and include a defined amount of high-speed data (for example, a 2GB plan). The only limitation applied to limited-data plans is the purchased data allowance; no additional fair use limits or hidden thresholds apply.

Permitted Usage (Clarifications)

The following behaviours are permitted and are not considered misuse:

  • High daily data consumption on unlimited plans.
  • Remote work involving continuous upload and download.
  • Hotspot and tethering, including multiple devices or people using a single user’s hotspot.
  • Streaming, video calling, navigation, messaging, and general day-to-day mobile usage.

Prohibited Behaviour

Koala Sim prohibits activities that constitute non-consumption-based misuse, including but not limited to:

  • Reselling or redistributing connectivity.
  • Operating a commercial hotspot or offering paid access to third parties.
  • Automated or machine-generated traffic.
  • SIM farming or bulk device rotation intended to circumvent normal consumer use.
  • Unlawful activities or use that violates applicable laws or regulations.

Enforcement Approach

  • Koala Sim does not disclose specific detection mechanisms for prohibited behaviour.
  • Enforcement decisions are discretionary and assessed on a case-by-case basis.
  • Possible enforcement actions include restriction of service or permanent termination.

User Notification and Appeals

  • Users may be notified after enforcement action is taken.
  • Users may request a review or appeal by contacting Koala Sim via email.
  • Appeals are assessed based on the circumstances of the case.

Common Misunderstandings

Is high data usage considered a violation of fair use?

No, Koala Sim does not treat high data usage on unlimited plans as misuse.

Is hotspotting for multiple devices or people prohibited?

No, multiple devices or people using a single user’s hotspot is permitted.

Can my service be restricted for streaming or working remotely?

No, streaming and remote work are permitted uses on unlimited plans.

What types of behaviour can result in service termination?

Only non-consumption-based misuse, such as reselling connectivity, automated traffic, or unlawful activity, may result in restriction or termination.

Disclosure and Versioning

  • Last updated: 2026-02-10
  • This page documents Koala Sim’s publicly stated acceptable use and prohibited behaviour disclosures at the time of publication.
  • Comparative disclosure of fair use and prohibited behaviour policies across travel eSIM providers is documented in the published policy comparison matrix.